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Workplace Etiquette: Personal Interaction

This guide will help you to understand and thrive in the workplace

Personal interaction

The relationships you develop in the workplace should demonstrate your respect for yourself and your colleagues. Communication of all types are important in the workplace, from meetings, phone conversations, emails, to the informal discussions in the lunchroom. Knowing how to communicate well in these various settings will help you meet goals and will leave your colleagues with a positive impression of you. 

Face-to-face communication


Person with speech bubble

One of the most important aspects in face-to-face communication is listening.  Make sure you: 

  • give the person your full attention
  • maintain eye contact, and
  • notice nonverbal cues, such as body language, facial expressions, and tone of voice.

Kidaha 2017, boy kids colourful clipartPixabay, viewed 18 March 2021. Copied and communicated under Pixabay License.

Phone communication



  • sound happy to receive the call
  • speak clearly and slowly
  • answer the phone with your company name and your own name
  • use the name of the person you are speaking with
  • recap important information at the end


  • answer mobile phone calls or texts unless it's a business phone and you're required to do so. Personal calls and use of your personal mobile should be made outside of your work hours or on your breaks. So no social media until lunch!
  • answer a call without explanation if you are in the middle of a meeting or conversation with a colleague.