Library Guides: Workplace Etiquette: Personal Interaction

Personal interaction

RESPECT
The relationships you develop in the workplace should demonstrate your respect for yourself and your colleagues. Communication of all types are important in the workplace, from meetings, phone conversations, emails, to the informal discussions in the lunchroom. Knowing how to communicate well in these various settings will help you meet goals and will leave your colleagues with a positive impression of you.

Face-to-face communication

FACE-TO-FACE COMMUNICATION

One of the most important aspects in face-to-face communication is listening. Make sure you:

give the person your full attention
maintain eye contact, and
notice nonverbal cues, such as body language, facial expressions, and tone of voice.

Kidaha 2017, boy kids colourful clipart, Pixabay, viewed 18 March 2021. Copied and communicated under Pixabay License.

Phone communication

PHONE COMMUNICATION

DO	sound happy to receive the call speak clearly and slowly answer the phone with your company name and your own name use the name of the person you are speaking with recap important information at the end
DON'T	answer mobile phone calls or texts unless it's a business phone and you're required to do so. Personal calls and use of your personal mobile should be made outside of your work hours or on your breaks. So no social media until lunch! answer a call without explanation if you are in the middle of a meeting or conversation with a colleague.