Thomson Reuters Compliance Learning (WeComply) 2012, Emails: Before You Hit “Send”, YouTube, REFINITIV, viewed 18 March 2021. Copied and communicated under YouTube Standard License.
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REPLY PROMPTLY If you're away from the office for an extended period of time, set up an Out of Office alert. |
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CONFIDENTIALITY Emails are never completely confidential. Your email can easily be forwarded or other people can be copied or blind copied into an email when a recipient responds to your email. If there is a sensitive issue or misunderstanding, see the person face-to-face or talk to them over the phone. |
| 8-step guide to writing emails in a professional manner | |
| 1. Use a professional email address | 5. Be clear, polite, and brief |
| 2. Add recipients | 6. Check attachments |
| 3. Write a clear subject line | 7. Include a closing/sign off |
| 4. Include a salutation/greeting | 8. Proofread |
You've probably all written an email before! However, it's important to know the differences between a formal and informal email. Many workplaces rely on email communication so it's important you know ho to be professional and can adapt to the level of formality required.
Have a look at the below examples and see if you can identify the 8 steps.
WHAT NOT TO DO VS. WHAT TO DO
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USE THESE SPARINGLY CC: (carbon copy) BCC: (blind carbon copy) Reply to all & Forward |