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Essential Library Information for Off Campus & Online Students: Seek Help

Seeking help

Book a Librarian

Our Book A Librarian service is available on Campus or via Zoom.

Some of the support we can offer includes:

  • Library skills – how to use the catalogue, reserve a book or find a journal article
  • Accessing your student portal and Moodle
  • Accessing student email
  • Basic computer skills
  • Basic Microsoft Office assistance, including Word and Excel

To make a booking, students and staff can book via email : or click on the Book a Librarian icon on our website

Online help

Here are some of the areas where the library can offer support:

  • Renewing loans in person & online
  • Accessing eBooks & Databases
  • Placing reservations in person & online 
  • Interlibrary loans
  • Accepting purchase requests

Contact the library


Chat: from the library homepage

The ICT helpdesk will assist students with:

  • Setting up hardware and trouble shooting issues - inc. on smartphones
  • Video conferencing software - Zoom & MS Teams
  • Installing software - Office 365
  • Email setup
  • Video creation software eg. Kaltura

IT student support hours 8am - 6pm Mon - Fri. 

Call: 9269 8488

For more IT support see the Technology Essentials for Students library guide.

Moodle LogoMoodle 

For information and advice on all things Moodle.


Introducing your Liaison Librarians

Liaison Librarians can work with you to improve your skills in:

  • Referencing
  • Research
  • Database searching
  • Evaluating information
  • Academic integrity
  • Turnitin

Email a librarian, including your question and student number and they will be in touch to give you support.

Location:  Preston, Room C203
Phone:  9269 8861


Bachelor of Engineering Technology

Bachelor of Built Environments

Liaise with Curriculum Unit, Learning Environments & Learning Skills

Location:  Preston, Room C203
Phone:  9269 1320



Education VET (Early Childhood Education and Care, Education Support)

Bachelor of Early Years

Bachelor of IT

Location:  Epping, Room M211
​Phone:  9269 1140


Arts, Education & Agritechnology (B.Agriculture & Technology, B.Veterinary Nursing, B. Hospitality, M.Creative Industries)

Food, Fibre & Animal Industries (VET Agriculture, VET Horticulture, VET Animal Studies, VET Parks & Gardens, VET Hospitality)

Business & Construction (M.Accounting, B.Accounting, B.Business)

All Third Year (Higher Ed) research students

MP researchers

Melbourne Polytechnic Applied Research Ethics Development Committee

Location:  Preston, Room C203
Phone:  9269 1362


Foundation Studies (EAL, Auslan, VCAL, YAMEC, OQP)

Human Services - Health (Community Service, Mental Health, Disability, Alcohol & Other Drugs, Individual Support, Pathology Collection & Allied Health)

Business Advanced Manufacturing & Logistics

Construction (Trades & Design)

Bachelor of Hospitality Management 

Do you need help with your studies?

Learning Skills logo

Get help on Campus or via Zoom

Melbourne Polytechnic students can request a face to face Zoom Learning Skills Session with a literacy or numeracy teacher. 

Get help with:

  • Understanding assignments
  • Essays and reports
  • Numeracy skills
  • Notetaking
  • Presentations
  • Writing skills
  • Reading strategies

Available for free to all Melbourne Polytechnic students enrolled in vocational and higher education courses.

To request a video Learning Skills Session email: with preferred dates and times.


Get help online

Studiosity allows Melbourne Polytechnic students to connect online to chat with an expert teacher or tutor or upload a written assignment for feedback within 24 hours.

Studiosity is available 24/7 via Moodle, under ‘Student Support’.

For more information on using Studiosity visit the library guide.